Chris Horemans, HR manager Dela

DELA is specialized in funeral services and their insurance.  As a result of our strategy, realised a.o. by acquisitions of funeral agents, our organisation grows very fast.  We have chosen to install more uniform HR processes but at the same time we want to keep on stimulating entrepreneurship, as it is one of our core values, next to involvement and integrity.  For the introduction of these values it was of utmost importance to choose the right balance between top down and bottom up approach.  As Congaz was a real (sparkling) partner in the development of the concept as well as a hands-on help in the delivery  of the workshops, they have brought this project to a very good end for us.